Shipping policy

Order Processing

At Green Defend, we strive to process and ship your orders as quickly as possible. Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

🇨🇦 Shipping Coverage

We currently ship across Canada, delivering to most residential and commercial addresses. If you are unsure whether we ship to your location, please contact our support team before placing your order.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. Any applicable shipping promotions or free shipping offers will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can monitor your delivery in real time.

If you do not receive tracking within the expected timeframe, please contact us.

Incorrect Address

Customers are responsible for providing accurate shipping information.

Green Defend is not responsible for:

Orders shipped to incorrect addresses provided by the customer
Delays caused by incomplete address details

If you notice an error, contact us immediately before the order ships.

Lost or Delayed Shipments

If your package is significantly delayed or appears lost in transit, please reach out to our support team. We will work with the shipping carrier to help resolve the issue as quickly as possible